Thank you for using ExpressPayments fund transfer service!
by the Bank and administered by ExpressPayments and TCCI; constitute the legal relationship between you and, the
Bank, ExpressPayments and TCCI. TCCI is a wholly owned subsidiary of The Currency Cloud Group Limited (“Currency
THEY INCLUDE IMPORTANT TERMS, INCLUDING
PROVISIONS REQUIRING ARBITRATION IN THE EVENT OF DISPUTES AND THE WAIVING OF YOUR RIGHT TO A JURY
TRIAL (EACH AS SET OUT MORE FULLY IN SECTION 11 BELOW). BY ACCESSING OR USING ANY OF THE SERVICES
THAT YOU TAKE THE TIME TO UNDERSTAND THESE TERMS.
1. OVERVIEW AND ROLE OF THE PARTIES
1.1. Express Payments provides cross border payment and currency conversion services administered
by Currency Cloud. To use the full array of ExpressPayments’s services, you must first establish a Global Account
with Currency Cloud.
1.2. The Bank is a federally insured financial institution chartered under United States federal law and
an Originating Depository Financial Institution. To effect the transfer of funds, you are responsible
for transmitting funds directly to the Bank in USD.
1.3. The USD Top-Up Service, as governed by these CFSB/ExpressPayments Terms, is provided by the Bank. TCCI and ExpressPayments
provides services to the Bank in connection with the USD Top-Up Service, including the supply of
marketing and administrative services on behalf of and under the oversight of the Bank.
Service as offered by CFSB.
1.5. You have been introduced to the USD Top-Up Service by an ExpressPayments and ExpressPayments provide the first level of
customer service and perform other functions necessary and appropriate to support the provision of the
USD Top-Up Service, pursuant to a separate agreement between the ExpressPayments and TCCI. You are not a third-party
beneficiary of that separate agreement between the ExpressPayments and TCCI.
2. OWNERSHIP AND USE OF THE USD TOP-UP SERVICE
It is your responsibility to ensure that the USD Top-Up Service
and your Global Account are accessed only by you or your Authorized Persons and that you, including your
Authorized Persons, employees and agents, keep your login details, passwords, user credentials, or other
security features associated with your access safe and secure. If you have any knowledge or any
suspicion that any of these security features have been stolen, misappropriated, improperly disclosed to
a third party or used without authorization or otherwise compromised you must contact Client Support
immediately. We agree that we shall use industry standard practices to ensure that the USD Top-Up
Service and the Global Account are kept secure and will inform you promptly of any attempted hack or
unauthorized access to the Global Account.
2.2. Suspension of Access.
The Bank, and TCCI acting on behalf of the Bank, is
entitled to suspend your or your Authorized Persons’ access to the USD Top-Up Service and/or otherwise
restrict functionality if you are in breach of these terms. In all such cases we will, to the extent
permitted under applicable laws, provide you with reasonable notice in advance of taking these steps.
However, we may suspend your or your Authorized Persons’ access to the USD Top-Up Service and/or
otherwise restrict functionality without notice if you are using your Global Account or the USD Top-Up
Service in a manner that could cause us legal liability or disrupt other users’ ability to access and
use the USD Top-Up Service or if any of the events set out in Section 10.3 occur. Any suspension or
restriction shall continue for such a period as we shall reasonably determine to be necessary.
2.3. Authorized Persons.
We are authorized and entitled to rely upon, and act
in accordance with, any instruction which may from time to time be, or purport to be, given by
Authorized Persons. You have been introduced to the USD Top-Up Service by an ExpressPayments and ExpressPayments shall be an
Authorized Person and shall act as your agent for the purposes of your using the USD Top-Up Service
unless you have informed us in writing that you have agreed otherwise with the ExpressPayments. In the event that an
ExpressPayments does not act as an Authorized Person or ceases to act as an Authorized Person, you are required to
inform us of this immediately.
You must provide and/or obtain any equipment or
telecommunications lines and links that may be necessary for you to use the USD Top-Up Service and you
acknowledge that certain software and equipment used by you may not be capable of supporting certain
features of the USD Top-Up Service. For the avoidance of doubt, we are not responsible for providing you
with any equipment or telecommunications lines and links that may be necessary for you to use the USD
2.5. Principal Only.
You hereby (i) confirm, represent and warrant to us at
all times that you are acting either on your own account or, where applicable, for the benefit of your
Customer, and not on behalf of any other person, and (ii) acknowledge that we shall not be a principal
to any transaction or be responsible for or otherwise guarantee the performance of any transaction
entered into by you with an Customer.
2.6. Customer Responsibilities.
The Bank and TCCI shall not treat your
Customers as Bank or TCCI clients, respectively, for the purposes of providing the USD Top-Up Service.
You are solely responsible and liable for all acts and omissions of your Customers, including, all
sales, marketing, promotional, training, trade execution and account management activities in relation
3. DATA PROTECTION
3.1. Personal Data.
By asking us to provide you with the USD Top-Up Service
you will be providing us with information that may include Personal Data. We may collect, store and
process your Personal Data in accordance with applicable law. We will implement appropriate technical
and organizational security measures to protect any Personal Data provided by you. We will use any
Personal Data solely to the extent necessary to allow us to provide you with the USD Top-Up Service, to
assess our risks in doing so, and to comply with applicable law and regulations, including in respect of
KYC/CDD requirements. You agree that we may send Personal Data to our Affiliates provided that: (a) we
implement an adequate mechanism for such data transfers as required by applicable law; and (b) we ensure
that the receiving Affiliates are under substantially similar data protection obligations as set out in
We may conduct searches through an identity-referencing agency
and through other sources of information and use scoring methods both to allow us to provide you with
the USD Top-Up Service and to assess our risks in doing so, including credit standing and compliance
with all KYC/CDD requirements. A record of this process will be kept and may be used to allow our
Affiliates to similarly provide you with services and to assess our risks in doing so. Information may
also be passed to other organizations or persons to prevent fraud. Additionally, information may be
passed to governmental, regulatory or judicial organizations to prevent fraud or financial crime where
we consider it appropriate.
Details on how we collect, use and share Personal Data,
. By accepting these CFSB/ExpressPayments
3.4. Data Lawfully Obtained.
You confirm to us that all Personal Data which
you or any of your officers, employees, agents or sub-contractors supply to us at any time has been
lawfully obtained and will be lawfully supplied to us in accordance with applicable privacy laws, and
that all relevant consents have been obtained from your customers or an alternative legal ground for
processing Personal Data has been relied on which enables us to process the Personal Data as envisaged
3.5. Responsibility for Data.
You are solely responsible for (i) the content,
quality, accuracy and completeness of Customer data, including Personal Data and KYC/CDD information,
and (ii) any other data transmitted by You or on your behalf via or in connection with the use of the
USD Top-Up Service.
4. ELIGIBILITY AND REGISTRATION
conditional upon our acceptance of you as a client which is at our sole discretion. We reserve the right
to decline to provide the USD Top-Up Service for you without specifying a reason. You acknowledge that
all regulatory requirements need to be met before any services are provided by us. Before we agree to
provide the USD Top-Up Service to you and at all times during the term of your Commercial Agreement, you
agree to co-operate with us and provide any information and documents and do all such acts we require
(i) by law, regulation or according to our internal policies, (ii) to comply with requests of local and
foreign regulatory, governmental and law enforcement authorities, (iii) to check your identity, your
activities, and your objectives, and (iv) to explain the reasons for the (intended) use of the USD
Top-Up Service, the origin of funds used for a service or transaction, and the economic nature of (the
use of) a service or transaction. You hereby agree to promptly notify us in writing of any change in
Client information and will provide us with any further information which is required from time to time
for the purposes of our general policies or the provision of the USD Top-Up Service. For the avoidance
of doubt, the USD Top-Up Service shall not commence until we have completed our compliance checks and
4.2. Multiple Registrations. Multiple registrations are prohibited. You may register only once, and each
user must maintain a separate registration. If we detect multiple active registrations for a single
user, we reserve the right to merge or terminate the registrations and terminate your continued use of
the USD Top-Up Service without notification to you.
4.3. Your Representations and Warranties.
You represent and warrant that:
(b) You are engaging in business in the United States and you hold a USD bank account in your name and
over which you exercise legal authority and control that will be the source of funds for funds transfers
to your Global Account through the USD Top-Up Service;
(c) You intend to and will use the USD Top-Up Service solely for business purposes and understand that
any consumer (personal, family or household) use, whether on your own behalf or on behalf of others, is
(d) You are not violating any laws, regulations or terms of any contracts (including any applicable
with us, entering into a Commercial Agreement, or by otherwise using the USD Top-Up Service;
(e) You are not an agent acting for an undisclosed principal or third party beneficiary. In the event
that you are acting for a third party, you agree to provide us with certified copies of identification
evidence of such authorizations that you have received from the third party and obtain our express
approval before acting on that third party’s behalf;
(f) You consent to having your, and to the extent relevant, your authorized signatory’s, details
including confidential personal information and financial information, collected by Bank, TCCI, ExpressPayments and
provided and used by TCCI for the purpose of the provision of the USD Top-Up Service to you.
(g) You are fully aware that the USD Top-Up Service is operated by the Bank at the Bank’s direction and
subject to the Bank’s rules and procedures, and that TCCI is operating as a service provider to the
(h) All information provided by you as part of your registration and use of the USD Top-Up Service is
accurate and complete, and you undertake to promptly notify Bank, TCCI and ExpressPayments, of any changes to such
(I) You will inform Bank, TCCI and ExpressPayments if your contact details change. We will use those contact details
to contact you wherever required under this Agreement or in connection with the USD Top-Up Service. You
may update your contact details at any time by contacting customer support in terms 1 (one) business day
by e-mail: firstname.lastname@example.org.
4.4. Our Representations and Warranties. We hereby represent and warrant to you that (i) we will comply
the USD Top-Up Service; (ii) the USD Top-Up Service when used in accordance with these CFSB/ExpressPayments Terms of
Use shall not infringe the intellectual property rights of any third party; (iii) we have full power and
applicable laws in all jurisdictions in which we operate; (v) the USD Top-Up Service shall be provided
by us using reasonable skill and care in accordance with good industry practice; and (v) we shall comply
with your and your Authorized Persons’ prior written instructions (including e-mail and instructions via
our website) in relation to the USD Top-Up Service and activity in your Global Account.
4.5. Disclaimer of Warranties.
IN PROVIDING THE USD TOP-UP SERVICE TO YOU,
NEITHER WE NOR ANY OF OUR
AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, SERVICE PROVIDERS OR SUBCONTRACTORS, MAKE ANY
WARRANTIES OR REPRESENTATIONS TO YOU WITH RESPECT TO THE USD TOP-UP SERVICE EXCEPT AS EXPRESSSLY SET OUT
IN SECTION 4.4 ABOVE. WE HEREBY DISCLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ALL IMPLIED
AND STATUTORY WARRANTIES AND REPRESENTATIONS, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE OR MERCHANTABILITY. WE DISCLAIM ANY WARRANTY THAT THE USD TOP-UP SERVICE WILL OPERATE
UNINTERRUPTED OR ERROR-FREE.
5. REGULATORY COMPLIANCE; UNLAWFUL USE
5.1. Identity Verification Process. To assist in the fight against money laundering and the funding of
terrorism, we obtain, verify and record information that identifies each Client to whom services are
provided. What this means for you when you use the USD Top- Up Service is that we will require you to
provide information such as name, physical address, unexpired U.S. government issued photo
identification, U.S. Taxpayer Identification number, date of birth, phone number, and email address,
and/or the name, address, U.S. Employer Identification Number (EIN) and incorporation number (to the
extent such information may be available), and other information that will allow us to identify you (the “KYC
Information”). KYC Information may also include, without limitation, your documents of incorporation and bylaws, as well as
and where relevant, the U.S. passport, U.S based driver’s license, or other U.S. government issued photo
identification document of your principals, key executives, beneficial owners and other authorized users
of the Service. We, or others acting on our behalf, may also contact you with additional questions and
periodically ask you to re-confirm these details. You are responsible for all KYC Information and/or
customer due diligence requirements relating to your Customers.
5.2. Compliance with Office of Foreign Assets Control (“OFAC”), Other Sanctions, and Related Laws and
Regulations. The Office of Foreign Asset Control of the United States Department of the Treasury
(“OFAC”) administers sanctions programs with which we must comply. This means that we may institute a hold
on your account or your funds, if we determine that you, or any transaction we process on your behalf is or
may be subject to such sanctions programs (as well as non-US sanctions programs).
5.3. Unlawful and Other Impermissible Use. You agree not to use the USD Top-Up Service for any unlawful
activity, and we reserve the right to investigate any suspicious activity or in response to any
complaints or reported violations. When investigating any such activity, we reserve the right to institute a hold
on your account or your funds, to report suspected unlawful activity to any appropriate regulatory or
similar authority or person and to provide such authority or person any relevant information, including personal data. More specifically, you are not allowed to use the USD Top-Up Service in connection with:
(a) the creation, facilitation, sale or distribution of any prohibited or illegal good or service or an
activity that requires a governmental license where you lack such a license;
(b) the creation, facilitation, sale or distribution of marijuana or marijuana paraphernalia, regardless of
whether or not such sale is lawful in your jurisdiction;
(c) the creation, facilitation, sale or distribution of any material that promotes violence or hatred;
(d )the creation, facilitation, sale or distribution of adult content including, but not limited to,
online dating or marriage services, pornographic services and goods, and adult entertainment related activities;
(e) the creation, facilitation, sale or distribution of goods or services that violate the intellectual
property rights of a third party;
(f) the sale, distribution or exchange of crypto currencies;
(g) any Ponzi-scheme or pyramid selling;
(h) any gambling or regulated financial services you or your customer may provide;
(i) the facilitation, sale or distribution of firearms or other weapons, military or semi-military
military software or technologies, chemicals, prescription medications, seeds or plants, dietary
supplements, alcoholic beverages, tobacco goods, jewels, precious metals or stones; or
(j) any consumer (personal, family or household) use.
6. ELECTRONIC FORMAT
6.3. You may withdraw your consent to receive communications and documentation electronically by contacting us or the ExpressPayments if applicable. If you choose to withdraw your consent, your use of the USD Top-Up Service shall be terminated.
7. CLIENT HELP CENTER AND SUPPORT
7.1. Information and Support. ExpressPayments client Help Center available to you online through a website www.expresspayments.global
. You may contact ExpressPayments support team by e-mail: email@example.com
. You may obtain information regarding the USD Top-Up Service and TCCI’s support services by accessing the TCCI Client Help Center at https://help.currencycloud.com/. You may contact Currency Cloud for support via e-mail at firstname.lastname@example.org or via telephone at 1 646-593-8724. Reported incidents will be assigned to a Client Support representative, who shall coordinate support efforts with you through resolution of the reported problem.
7.2. Telephone Conversations. Any telephone conversations we have with you or Authorized Persons may be monitored and recorded by us and we may also maintain records of emails sent by or to you and your Authorized Persons. You agree that we may use these telephone recordings and any transcripts or email records for training and quality control purposes or to resolve any disputes, and also in the prevention and detection of crime. However, we may not make or maintain such recordings or records for you or be able to make them available to you.
9.2. Notice of Error or Problem. If you think there has been an error or problem with a transfer you requested, you must contact ExpressPayments and TCCI Client Support as soon as possible and in any event no later than 180 days following the date we promised you that the funds would be made available to the recipient (the “180 Day Period”). Your notice to us must disclose the following information (1) Your name and address; (2) The error or problem with the transfer, and why you believe it is an error or problem;
(3) The USD amount of the transfer; and (4) The confirmation code or number of the transaction (the “Relevant Notice“). If you fail to provide the Relevant Notice within the 180 Day Period, neither we, ExpressPayments nor TCCI shall have any liability to you in respect of any error or problem.
9.3. Investigation of Errors. Where applicable, we generally will investigate and determine whether an error occurred within 90 days after receipt of the Relevant Notice (save where Regulation E regarding cross-border remittance transfers (12 CFR Part 1005, Subpart B) is applicable and stipulates a shorter time period). If we determine that there was no error, we will send you a written explanation, either directly or through the TCCI. You may ask for copies of any documents we used in our investigation by contacting us, or the Introducer if applicable who will relay your request to us and provide any such supporting documents.
9.4. Transaction History. If your transaction history shows transactions that you did not initiate, you must contact ExpressPayments and TCCI Client Support, at once to notify us of the error, but in no event later than sixty (60) days after the periodic statement in which the error appears is made available to you. If you do not tell ExpressPayments and TCCI Client Support of transactions you did not initiate within the relevant time period, you will not get back any of the money you lost, and neither we, nor the TCCI, will have any further liability.
9.5. Limitations of Liability. Neither we nor any of our agents, affiliates, holding companies, subsidiaries, employees, officers, directors, service providers, or subcontractors (including TCCI) will be liable:
(a) For losses or damages alleged to result from our delay in completing a transaction;
(b) If, through no fault of ours, you have not timely deposited sufficient funds with us to execute a transaction;
(c) If your system or device was not working properly during your use of the USD Top-Up Service and you knew about the breakdown when you initiated a transaction;
(d) For errors made by you or a recipient, such as providing incorrect instructions to your bank or making a transfer to an unintended person or transferring an unintended amount;
(e) For errors by your bank, such as the provision of incorrect bank account information for your bank account or a failure by the bank to properly direct funds to us as instructed;
(f) For losses or damage arising from your misuse of the USD Top-Up Service or your inability to use the USD Top-Up Service, whether due to reasons within our control or not;
(g) For losses or damage to you from our inability to complete a transaction because we are prohibited by law or for losses or damage caused as a result of actions taken due to our obligations under applicable law or order; or
(h) Due to circumstances beyond our control (such as failure or interruption of telecommunications or data transmission systems) that prevent or affect a transaction, despite reasonable precautions that we have taken.
9.6. Disclaimer of Consequential Damages. IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, SERVICE PROVIDERS OR SUBCONTRACTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR
ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR INCIDENTAL DAMAGES, WHETHER BASED ON NEGLIGENCE, WILLFUL MISCONDUCT, TORT, CONTRACT OR ANY OTHER THEORY OF LAW, OR FOR ANY DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, FAILURE TO REALIZE EXPECTED REVENUES OR SAVINGS, LOSS OF PROFITS OR ANY ECONOMIC OR PECUNIARY LOSS.
9.7. Disclaimer of Liability for Third Party Goods and Services. WE FURTHER DISCLAIM ANY AND ALL LIABILITY FOR ANY GOODS OR SERVICES BOUGHT OR SOLD BY YOU THAT ARE SETTLED THROUGH YOUR USE OF THE USD TOP-UP SERVICE.
10. TERM AND TERMINATION
10.2. Termination. We may immediately terminate your registration and TCCI may immediately terminate your Commercial Agreement at any time without prior notice and we may cease providing the USD Top-Up Service to you, if:
(a) we determine in our sole discretion that you are not eligible to use the USD Top-Up Service or that you are using it for an impermissible purpose;
(c) you engage in behavior that we in our sole discretion view as suspicious or otherwise of concern;
(d) duplicate accounts are opened for the same person;
(e) it is impossible to get in touch with you by the telephone number and email address you have provided within sixty (10) days; or
(f) you become the subject of a voluntary or involuntary petition in bankruptcy or any proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors, and such petition or proceeding is not dismissed within sixty (60) days of filing; or
(g) Your Commercial Agreement has been terminated.
10.3. Additional Grounds for Termination. We may suspend or refuse to provide the USD Top-Up Service if, in our sole discretion, (a) we believe the continued provision of the USD Top-Up Service will violate applicable laws, regulations, or our policies or procedures, or (b) we reasonably suspect any security risk associated with your registration or the settlement of funds. This includes, for the avoidance of doubt, any modifications we make to internal risk assessments, policies and procedures, either based on our own internal processes or at the request of our financial institution partners, a regulator or otherwise, and as a result of such modifications we conclude in our sole discretion that providing the USD Top-Up Service to you is not consistent with our risk profile. We will do our best to notify you prior to taking any such action. However, if prior notification is not practicable, we will promptly notify you by email after the suspension. We have no obligation to notify you should such a notification be impossible or unlawful
expiration or termination of your Commercial Agreement or of our commercial agreement with your Introducer if applicable.
11. GOVERNING LAW AND ARBITRATION.
11.2. YOU HEREBY CONSENT TO ARBITRATION OF ALL CLAIMS BEFORE A SINGLE ARBITRATOR. THE ARBITRATOR WILL BE SELECTED, AND THE ARBITRATION CONDUCTED, PURSUANT TO THE COMMERCIAL ARBITRATION RULES (EXPEDITED PROCEDURES) OF THE AMERICAN ARBITRATION ASSOCIATION. NO “CLASS” OR SIMILAR GROUP ARBITRATION SHALL BE PERMITTED. ALL ARBITRATION HEARINGS OR SIMILAR PROCEEDINGS SHALL BE HELD IN NEW YORK, NEW YORK, ALTHOUGH YOU MAY ELECT TELEPHONIC PROCEEDINGS OR WAIVE ANY HEARING. The AAA Commercial Arbitration Rules (Expedited Procedures) are available for review at: https://www.adr.org/aaa/faces/rules (click Rules, then click Commercial Arbitration Rules).
11.3. Any arbitral award shall be final and binding and may be enforced by any court of competent jurisdiction.
11.5. You also acknowledge and understand that, with respect to any Claim:
YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY; YOU ARE GIVING UP YOUR RIGHT TO HAVE A COURT RESOLVE ANY SUCH DISPUTE; and YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY ARBITRATION OR LAWSUIT INVOLVING ANY SUCH DISPUTE.
11.6. This Section is made pursuant to a transaction involving interstate commerce and will be governed by the Federal Arbitration Act, 9 U.S.C.1-16.
12.1. Changes to the USD Top-Up Service. We reserve the right to modify and make changes to the USD Top-Up Service at any time as we deem necessary to comply with applicable laws and regulations or business needs, provided that such modification shall not in our reasonable opinion degrade the functionality of the USD Top-Up Service. Where possible, we shall notify you of such modification as soon as is reasonably practicable following our determining to make the modification.
12.2. Right of Set-Off. You agree that we are authorized at any time to set-off the funds received by us against your debts or liabilities owed to us. We may exercise this right of set-off without notice to you.
12.5. Service Providers. We may use agents and service providers, including TCCI, to help us deliver the USD Top-Up Service to you. The USD Top-Up Service is operated by the Bank, and all services by TCCI or other agents or service providers are performed at the Bank's direction and subject to the Bank's supervision and control.
12.6. Force Majeure. In the event that either party hereto shall be delayed or hindered or prevented from the performance of any act required by reason of strikes, lock-outs, labour troubles, failure of power, riots, acts of terrorism, insurrection, war, mud-slide, fire, earthquake, tsunami, or where such act or
12.7. Advertising. Subject to the following, we and our service providers, including TCCI, may include your name, logo and contact information in directories of our service subscribers and other general promotional materials for the purpose of promoting the use of the USD Top-Up Service generally. However, we and our service providers shall immediately cease using your name, logo and contact information if you request us to do so. No party shall issue a press release relating to their business relationship without the written consent of the other parties. No party may use the trademark or trade name of the other party without the written consent of such party.
to the Bank by e-mail to email@example.com or by mail to
Community Federal Savings Bank 89-07 Jamaica Avenue
Woodhaven, New York 11421 Attn: CFSB Legal;
to Currency Cloud by email to firstname.lastname@example.org or by mail to the address of The Currency Cloud Inc. set forth in your Commercial Agreement; and
to ExpressPayments by email email@example.com.
SCHEDULE 1 – The USD Top-Up Service
1. Description of the USD Top-Up Service.
You will need to fund the transaction yourself by transferring funds from your U.S. bank account, using an “ACH Push” (an ACH transaction that you initiate) or domestic wire transfer, or by any other method we specified. No other payment methods are accepted, including cash, mailed check, or electronic check.
- Your payment order will remain inactive until the Bank receives your funds (the “Funding Payment”).
- If for any reason the Bank does not transmit your funds to your Global Account (i.e., the funds transfer is cancelled or refused) then the Bank will promptly return the deposit to the account from which it originated. In the event that the Bank is unable to return the deposit, TCCI will promptly contact you using the most current contact information provided to us by you. In the event that you have registered with us through ExpressPayments and ExpressPayments may contact you.
You can access the details of all funds received by us from you or in connection with the USD Top-Up Service, through your online account provided through ExpressPayments user interface.
4. Exchange Rates.
For the avoidance of doubt, the USD Top-Up Service will not involve the exchange of funds in one currency for another currency. All funds will be settled to your Global Account in U.S. Dollars.
Prior to the cut-off time for the transfer of funds from the Bank to your Global Account, you may request that we return funds to you to the account from which such funds originated. You may be charged a fee, which will be disclosed to you at the time of your request for such cancellation.
"Affiliates" means, in relation to an entity, any person or entity controlling, controlled by or under common control with such entity. An entity is deemed included within the meaning of “Affiliate” even if it qualifies as such after these Terms have been agreed to by a Client;
"Authorized Person" means any person authorized by you to give us instructions in relation to the USD Top- Up Service.
“Bank” means Community Federal Savings Bank.
"Business Day" means any day, other than a Saturday, Sunday, or federal or New York state holiday on which the Bank’s offices are open for business.
"Client" means the person who is contracting with us for the provision of the USD Top-Up Service.
"Client Help Center" means the information which is available online at http://help.currencycloud.com;
"Client Support" means TCCI’s client support services.
“Currency Cloud” means The Currency Cloud Group Ltd. and its Affiliates.
“Commercial Agreement” means the agreement between you and ExpressPayments/TCCI setting out the commercial terms for the provision of the USD Top-Up Service provided by the Bank.
“Customer” means a customer of yours, including without limitation any customer you engage with in connection with the USD Top-Up Service.
"Global Account" means the electronic money account you open and maintain with TCCL.
”ExpressPayments” means Express Payments LLC that introduced you to Currency Cloud and to the Bank.
“KYC Information” means Know Your Customer information that will allow us to identify you. KYC Information may include information such as name, physical address, unexpired U.S. government issued photo identification, U.S. Taxpayer Identification number, date of birth, phone number, email address,
U.S. Employer Identification Number (EIN), and incorporation number.
“Personal Data” means non-public personal information of a natural person.
“We", "us", or "our" means the Bank.